This Privacy Policy sets out how Moscot.com LLC and its subsidiaries and affiliates (“Moscot,” “we,” “us” or “our”) use and protect any personal information we collect when you use our website or purchase our products or services. We may change this Policy from time to time by updating this page.

This Policy does not apply to information that is not considered “personal information,” such as anonymous, deidentified, or aggregated information.

Personal Information We Collect

When you visit our website, we use cookies and similar tracking technologies to collect information, such as your IP address, device type, operating system, browser type, and similar information. These technologies also track your internet activity on our website, such as the time you spend on it, which pages you visit, and which links you click. When you are logged in to your account, tracking technologies allow us to connect your website activity to your account. See our Cookie Policy below for more information on how we use cookies.

When you subscribe to and receive our newsletter emails, we collect your email address and may collect your date of birth if you provide it. We also collect certain internet/network activity information regarding our marketing emails, such as if you open an email and if you click any links within it. You can unsubscribe from our newsletter mailing list at any time.

When you register for an online account with us, we collect your name and email address. When you purchase a product from us online, we collect your name and email address, as well as your phone number, postal address, and payment information. We also collect commercial information, such as your actual or considered purchases.

If you purchase a product or service from our retail stores, we collect your name, email address, phone number, postal address, payment information, and a record of your purchase. If you are a wholesale customer, we collect your name, email address, phone number, and a record of your purchases.

Sources of Personal Information

In most cases, we collect personal information from you when you provide it to us directly, such as when you register for an account, sign up for our mailing list, or purchase a product.

Information about your device type, operating system, browser and similar information is collected automatically using cookies.

We may use a third party Data Analytics Provider and eCommerce Marketplace to collect certain information on our behalf, such as internet/network activity information regarding your interaction with our marketing emails and our website.

Business or Commercial Purposes for Collecting Information

We use the information described above to:

Provide products or services

  • Process transactions with you, authenticate you when you log in, and operate and maintain our website
  • Communicate with you about products, including confirming your purchases and responding to your support requests
  • Provide customer support to resolve technical issues you encounter, respond to your requests for assistance, analyze information, and repair and improve our website

Marketing

  • Send emails to newsletter subscribers with updates on the company and products
  • Provide targeted, interest-based advertising

Internal Research

  • Analyze user activity data to determine where we need to improve customer experience
  • Perform product-based research

Third Parties With Whom We Share Personal Information

We use service providers and other third party services to help perform business functions on our behalf. We share personal information we collect with our service providers and other third parties only as necessary for business and commercial purposes, and to receive services.

The vast majority of our vendors are “service providers.” As such, they are contractually prohibited from selling or otherwise disclosing any personal information we share with them to third parties, and may only process your information to provide services to us.

In addition to service providers, we may share some personal information about our online customers with certain third parties for business or commercial purposes, as disclosed by category below:

What We Share Who We Share It With
Name
Email address
Date of birth
Postal address
Payment information (credit or debit card number)
Payment Processor
Internet or other electronic network activity information
Commercial information (products purchased and considered)
Ad Network
Data Analytics Provider

Our Use of Cookies

This site uses cookies, which are small data files placed in your browser by our website. We use first-party cookies to create a better experience for you while you use our website. For example, cookies remember you and prevent you from having to repeatedly login, and they help our website remember the items you’ve added to your cart. These cookies expire after a period of time.

We also allow third party cookies on our website. These cookies are placed there by third parties and are used for analytics and advertising purposes. You can control the use of cookies through your browser settings.

How We Protect Your Information

The security of your personal information is important to us. Moscot has implemented various security features to help prevent any unauthorized release of personal information. Our features include technical and physical security measures to guard against unauthorized access to systems where we store personal data. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). Be advised that while Moscot has endeavored to make a secure reliable Site for its users, the privacy and confidentiality of communications transmitted to/from Moscot via this Site or through email cannot be guaranteed. As such, Moscot is not held responsible for the security of any data transmitted via the Internet to/from our website.

The security of your account also depends on keeping your account password confidential and you should not share your account name or password with anyone. If you do share your account information with a third party, they will have access to your account and your personal information.

Updating Your Personal Information

You have the ability to edit or update your personal information held on this site. You may do so by logging into your profile and changing any user information stored on file there. To the extent that such information is stored in our databases, we will respond to your changes as soon as reasonably possible. Please note that although you may delete this information from your profile, the information may remain stored indefinitely in our backup and archival records. While your personal information is protected as outlined above, we reserve the right to use, transfer, sell, and share aggregated, anonymous data about our users as a group for any business purpose, such as analyzing usage trends and seeking compatible advertisers and partners.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our site. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these sites.

Age Restrictions

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), as we do not collect any information from anyone under 18 years of age. Our website, products and services are all directed to people who are at least 18 years old or older. If you are under the age of 18, please do not submit any personal information through the Site.

Changes to This Policy

Please note that this Privacy Policy may change from time to time. We will post any Policy changes on this page. Each version of this Policy will be identified at the top of the page by its last updated date.

Information for California Consumers

This section provides additional disclosures for California consumers under the California Consumer Privacy Act (CCPA).

Collection and Sharing of Personal Information

The Personal Information We Collect section describes the categories of personal information we may have collected over the last 12 months, and the Sources of Personal Information section describes the sources from which we collect information. The Business or Commercial Purposes for Collecting Information section describes our business purposes for collecting information, and the Third Parties With Whom We Share Personal Information section describes how we share personal information.

CCPA Rights

Your CCPA rights are described below. You can make a Request to Know or a Request to Delete under the CCPA by submitting this form. If you would like to submit your request by phone, you can do so by calling us toll-free at 855-905-3460.

Request to Know

You have the right to request the following information about the personal information we have collected about you in the past 12 months:

  • the categories and specific pieces of personal information we have collected about you;
  • the categories of sources from which we collected the personal information;
  • the business or commercial purpose for which we collect personal information;
  • the categories of third parties with whom we share the information; and
  • the categories of personal information about you that we disclosed for a business purpose, and the categories of third parties to whom we disclosed that information for a business purpose.

If you make a request more than twice in a 12-month period, you may be required to pay a small fee for this service.

Request to Delete

You have the right to request that we delete any personal information about you that you have provided to us. We will delete any personal information that is not necessary for our normal business operations from our records and direct all of our service providers to do the same.

We consider information to be necessary for our business operations if it is used to:

  • Provide goods or services to you
  • Detect and resolve issues related to security or functionality
  • Comply with legal obligations

Right to Opt-Out

You have the right to opt out of the sale of your personal information.

Moscot does not sell any information that identifies you, such as your name or contact information. However, we use ad networks to serve interest-based ads to our website visitors. To do this, we allow ad networks to collect information about your electronic activity while on our website (such as what products you view or add to your cart). They do this through third party cookies and similar tracking technologies placed on our website. We use this information to advertise to you after you leave our website.

If you do not want us to provide this information to our advertisers, you may opt out by following this “Do Not Sell My Info” link.

Right to Non-Discrimination

If you exercise your CCPA consumer rights:

  • We will not deny goods or services to you
  • We will not charge you different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties
  • We will not provide a different level or quality of goods or services to you

Request Verification

Before we can respond to any CCPA requests, we will need to verify that you are who you say you are. Verification is important for preventing fraudulent requests and identity theft.

The verification process depends on which type of request you make and how you make it. Typically, identity verification will require you to confirm certain information about yourself based on information we have already collected. For example, we will ask you to verify that you have access to the email address we have on file for you that is associated with your name. If we cannot verify your identity, we cannot fulfill your CCPA request.

For a request to know specific personal information, we require a higher level of verification and also ask that you electronically sign a declaration stating that you are the consumer whose personal information is the subject of the request. We will never disclose sensitive information, such as a government identification number, in response to a CCPA request.

In some cases, we may have no reasonable method by which we can verify a consumer’s request. For example: If a consumer submits a request but we have not collected any personal information about that consumer, we cannot verify the request.

If the only data we have collected about a consumer is gathered through website cookies (i.e., the consumer has visited our website but had no other interaction with us), we are unable to reasonably associate a requester with any data collected; therefore, we cannot verify the request.

Authorized Agent

A California resident’s authorized agent may submit a Request to Know or a Request to Delete under the CCPA by calling us toll-free at 855-905-3460. Requests submitted by an authorized agent will still require verification of the person who is the subject of the request according to the process described above. An authorized agent who has power of attorney pursuant to California Probate Code section 4000 to 4465 must submit proof of statutory power of attorney, but consumer verification is not required.

Contact Us

If you have any privacy-related questions, please send them to privacy@moscot.com.