Last Updated: Sep 20, 2024
How We Protect Your Information
The security of your personal information is important to us. Moscot has implemented various security features to help prevent any unauthorized release of personal information. Our features include technical and physical security measures to guard against unauthorized access to systems where we store personal data. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). Be advised that while Moscot has endeavored to make a secure reliable Site for its users, the privacy and confidentiality of communications transmitted to/from Moscot via this Site or through email cannot be guaranteed. As such, Moscot is not held responsible for the security of any data transmitted via the Internet to/from our website.
The security of your account also depends on keeping your account password confidential and you should not share your account name or password with anyone. If you do share your account information with a third party, they will have access to your account and your personal information.
Updating Your Personal Information
You have the ability to edit or update your personal information held on this site. You may do so by logging into your profile and changing any user information stored on file there. To the extent that such information is stored in our databases, we will respond to your changes as soon as reasonably possible. Please note that although you may delete this information from your profile, the information may remain stored indefinitely in our backup and archival records. While your personal information is protected as outlined above, we reserve the right to use, transfer, sell, and share aggregated, anonymous data about our users as a group for any business purpose, such as analyzing usage trends and seeking compatible advertisers and partners.
Third Party Links
Occasionally, at our discretion, we may include or offer third party products or services on our site. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these sites.
Age Restrictions
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), as we do not collect any information from anyone under 18 years of age. Our website, products and services are all directed to people who are at least 18 years old or older. If you are under the age of 18, please do not submit any personal information through the Site.
Changes to This Policy
Please note that this Privacy Policy may change from time to time. We will post any Policy changes on this page. Each version of this Policy will be identified at the top of the page by its last updated date.
If you have any privacy-related questions, please send them to privacy@moscot.com.
We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:
We do not retain data for any longer than is necessary for the purposes described in this Policy.
We generally retain data according to the guidelines below.Type of Data | Retention Period |
---|---|
Cookies and online data we collect while you use our website, including Online Identifiers, Internet Activity | This data is all anonymous data. |
Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Internet Activity, Purchases, Credit or debit card number, Precise geolocation, Data related to physical or mental health | We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and this is forever currently. We don't delete anything at this time. |
Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Telephone number, Purchases | We keep customer feedback and correspondence with our customer service to help us respond to any questions or complaints - this is currently forever. We have no deletion set up for this at this time. |
Data we collect when you sign up for promotional and marketing communications, including Email address, Telephone number, Purchases, Precise geolocation, Age, Sex, gender, or gender identity | Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We will further retain a record of any opt-outs in order to prevent sending you future communications. |
Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, Purchases | We retain review, survey, and feedback data forever currently, following your last contact with us. |
Data we collect in connection with privacy requests, including Name, Email address | We retain records related to privacy requests for a minimum of 24 months following the completion of the request. |
Data we collect for security purposes, including Name, Email address | We retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures. |
We process personal information for the following business and commercial purposes:
We may disclose personal information about you for business and commercial purposes when you purchase our products or visit our website:
Personal Information Category | Categories of Service Providers | Categories of Third Parties |
---|---|---|
Personal Identifiers | Cloud Computing & Storage Providers, Commerce Software Tools, Communications Tools, Customer Support Tools, Governance, Risk & Compliance Software, Sales & Marketing Tools, Business Operations Tool, Data Analytics Providers, and Sales & Marketing Contractors | Ad Networks, Business Operations Tool, Data Cooperative, Payment Processors, Collaboration & Productivity Tools, Commerce Software Tools, Cybersecurity Providers, Sales & Marketing Tools, Website Operations Tool, and None |
Commercial Information | Commerce Software Tools, Communications Tools, Sales & Marketing Tools, Business Operations Tool, Customer Support Tools, and None | Ad Networks, Business Operations Tool, Data Cooperative, Payment Processors, Sales & Marketing Tools, Collaboration & Productivity Tools, Commerce Software Tools, and Website Operations Tool |
Financial Information | Business Operations Tool, Commerce Software Tools, Communications Tools, Customer Support Tools, and Sales & Marketing Tools | Business Operations Tool, Payment Processors, Sales & Marketing Tools, Collaboration & Productivity Tools, Website Operations Tool, Ad Networks, and Data Cooperative |
Protected Classifications and Other Personal Characteristics | Communications Tools and Sales & Marketing Tools | Business Operations Tool and None |
Health Data | Cloud Computing & Storage Providers, Commerce Software Tools, and Customer Support Tools | None and Data Cooperative |
Internet Activity | Commerce Software Tools, Communications Tools, Data Analytics Providers, Sales & Marketing Contractors, and Sales & Marketing Tools | Ad Networks, Business Operations Tool, Collaboration & Productivity Tools, Cybersecurity Providers, and Data Cooperative |
Location Information | Communications Tools, Data Analytics Providers, Sales & Marketing Contractors, and Sales & Marketing Tools | Ad Networks, Payment Processors, and Website Operations Tool |
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program.
Opt-in data and consent for text messaging will not be shared with any third-parties except for messaging partners, for the purpose of enabling and operating our text messaging program. As described above, our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.
Updated on August 5, 2024
Dear Customer,
“MOSCOT Holdings LLC” and its affiliated companies in Europe, Switzerland and United Kingdom (together “MOSCOT”, “we” or “us”) respect your concerns about privacy and recognize the importance of being transparent regarding the personal information collected about you.
MOSCOT will use your Data (as defined below), whether obtained on-line or in person, to manage your registration as a User (as defined below), to purchase products or services, to respond to your questions, and, if you wish, to send you personalized communications. Indeed, this Privacy Notice applies to Data collected in connection with our products and services, for example when you visit our website (“Website”) and or any store operated by MOSCOT under any brand in the European Economic Area, Switzerland and United Kingdom (“Stores”) or when you contact our customer service.
“MOSCOT Holdings LLC” is the Data Controller (as defined below) and is responsible for the processing of this information. Each of MOSCOT Holdings LLC affiliated companies in Europe, Switzerland or United Kingdom may also act as Data Controller in relation to the Data collected in the Store you visit, to process your purchases and requests and to improve your customer experience.
This Privacy Notice describes the types of personal information we collect about you, how we may use that information, with whom we may share it and the rights you have regarding our use of that information. This Privacy Notice also describes the measures we take to protect the security of the Data, how long we retain it and how you can contact us to exercise your rights.
This Privacy Notice may change from time to time, any changes will be posted on the website or notified to you by e-mail. Each version of this Privacy Notice will be identified at the top of this page.
Terms with capital letter used in this Privacy Notice and not otherwise defined shall have the same meaning as given to them in the GDPR.
The terms below shall have the following meanings:
Confidential Data: with reference to this Privacy Notice, this refers to data relating to your health in case of an optometric check or in case of a prescription inherent to an optometric examination conducted by your ophthalmologist.
Data: this refers, alternatively or jointly, depending on the case, Personal Data and Confidential Data.
Data Controller: is a legal or natural person, an agency, a public authority, or any other body who, alone or when joined with others, determines the purposes of any personal Data and the means of processing it.
Data Processor: means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the Data Controller.
Data Subject or User: means the natural person to whom the Data subject to processing refers.
Personal Data: means any information relating to an identified or identifiable natural person (“Data Subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;
It is understood that the terms defined in this paragraph may be used indifferently in the singular or plural form, retaining the meaning ascribed to them under the relevant definition.
This section explains, for each situation, what Data we may collect directly from you (either on a voluntary basis or through automated means) and what Data may be collected (or we may receive) from other sources.
At the moment of collection, we will inform you whether the provision of personal information is optional or mandatory for us to provide a particular product or service. Where the collection is mandatory, we may not be able to provide you with the product or service you requested if you choose not to provide that information to us.
MOSCOT does not intentionally collect personal information from minors. In case that information about minors is unintentionally recorded, we will delete the information from our records.
We will use and process your Data for the purposes described in this section. The above-mentioned Data are treated for contractual purposes and are collected, depending on the case, (i) at the time of the purchase at our Stores or on our Website; or (ii) during the optometric visit.
Please note that one or more purposes may apply simultaneously to the same personal information.
We may process your Data if you contact our Customer Service (or we contact you through our Customer Service). We will collect and process your Data to perform our contractual obligations in relation with the products or services you have requested and to provide you the best service we can or to comply with our legal obligations.
We use some of the Data we collect from you based on our legitimate interest or where necessary to comply with our legal obligations to prevent and detect fraud and other criminal activities.
We do not sell or otherwise disclose your Data except as described in this section.
We may share your Data with our affiliated companies for the purposes described in this Privacy Notice.
The Data collected in this way will not be disseminated, but we may share Data with our service providers processing your Data on our behalf for the purposes described in this Privacy Notice.
Examples of service providers we may share your Data with:
Where our service providers need to have access to your personal information, we will (1) select providers who respect your privacy and comply with data protection laws at any time; (2) only give them access to the information they need to perform their services; (3) ensure that they will only use the information for the purposes agreed in our contract with them; (4) ask them to delete or return any personal information when we stop using their services.
We may also disclose personal information about you (1) if we are required to do so by law or legal process (such as court order) or (2) in response to a request by law enforcement authorities.
Security safeguards
We maintain appropriate administrative, technical and physical safeguards to protect the Data you provide on this website against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing.
We use TLS 1.2 (SSL) to technology via Shopify and Shopify’s Checkout which serves as a PCI DSS service provider to protect the transmission over the Internet of your payment card data. You can check the security of your connection by looking at the URL line of your browser. When accessing a secure site, the first characters of the site address change from “http” to “https.” If you are using a web browser or firewall that does not permit communications through secure sites, you will not be able to make purchases on our site.
Transfer of personal information to other countries
We will transfer the Personal Data we collect about you to our affiliates and third-party service providers in countries other than the country in which you originally provided it, including the United States, and that have not been recognized by the European Commission as providing an adequate level of data protection. In this event, we will implement appropriate safeguards to ensure an adequate level of data protection.
We keep the personal information we collect for the duration of our relationship with you, plus a reasonable period to take into account the applicable legal retention requirement or statute of limitation period, or otherwise as required for our business purposes described above.
If you consent to receive marketing communications, we will keep the information necessary to send you these communications for a period of twenty (20) years following the end of our customer relationship or following their collection, if you are a prospective customer.
At the end of the retention period, your Data will be deleted completely or anonymized so that it can be used in a non-identifiable way for statistic and analytical purposes.
Subject to applicable law, you may (1) request access to the personal information we maintain about you, (2) request that we update, correct, amend, or erase your personal information or (3) request the restriction of our use of your personal information.
In addition and also subject to applicable law, you may receive, in a structured, commonly used and machine-readable format, the personal information that you have provided to us about you.
You also may object at any time to the use of your personal information, on grounds relating to your particular situation, where we use that information based on our legitimate interests as described above.
If we use your personal information to send you marketing communications, you may object at any time and without providing any reasons (e.g., by clicking in the unsubscribe link in our marketing emails or by contacting our customer assistance), and we will apply your preferences going forward. You also may withdraw any consent you previously provided to us. If you do so, this will not affect the lawfulness of our use of your information based on your consent before its withdrawal.
Specifically, in accordance with the provisions of the GDPR, the User may exercise towards MOSCOT the following rights:
If you wish to exercise these rights, please contact, by registered letter with return receipt or e-mail, “MOSCOT Holdings LLC”, registered office in Farmingdale, New York.
MOSCOT e-mail address: moc.tocsom@ycavirp.
You will be notified of the execution of his request/exercise of his right within 30 (thirty) days of the request.
If you are not satisfied by our response or if you consider your privacy rights have been breached, you may lodge a complaint with a data protection authority, in particular in the EEA country of your habitual residence, place of work or place of our alleged infringement of the European data protection rules.
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This section provides additional information for people in the European Economic Area (EEA), United Kingdom (UK) and Switzerland (CH). The terms used in this section have the same meaning as in the General Data Protection Regulation and the UK Data Protection Act (GDPR). The term “personal information” as used in this notice has the same meaning as “personal data” in the GDPR.
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The personal data we collect and how we share it is described above in our Privacy Policy.
We may disclose your personal information to the following third party controllers for business purposes: Shipping Address Validator by RoboTurk, Criteo Dynamic Retargeting, Affirm, Amazon Pay. To understand how these parties handle your data, please refer to their respective privacy policies.
We use cookies to improve your experience on our site and to allow us and third parties to personalize the marketing content you see on other websites and social media. Website visitors from European Privacy Law regions can control cookie settings. Manage your region specific consent settings here.
We use these cookies for things like security, logins, site errors, and processing payments. We can't turn these necessary cookies off, but you can control them in your browser.
Cookie Name | Provider | Duration |
---|---|---|
__cf_bm | Global-E | 30 Mins |
__cf_bm | Vimeo OTT Services | 30 Mins |
__zlcmid | Zendesk | 1 Year |
_cmp_a | Shopify | 1 Day |
_tracking_consent | Shopify | 1 Year |
AWSALBCORS | Amazon Pay | 7 Days |
cart | Shopify | 1 Month 1 Day |
cart_currency | Shopify | 14 Days |
cart_sig | Shopify | 1 Month 1 Day |
cart_ts | Shopify | 1 Month 1 Day |
GlobalE_Consent | Global-E | Session |
keep_alive | Shopify | 31 Mins |
locale_bar_accepted | Shopify | Session |
localization | Shopify | 1 Year |
polaris_consent_settings | TrueVault | 26 Days |
secure_customer_sig | Shopify | 1 Year |
shopify_pay_redirect | Shopify | 1 Hour |
vuid | Vimeo OTT Services | 1 Year 30 Days |
yotpo_pixel | Yotpo | 1 Day |
These cookies tell us how you use our sites and apps, and provide information to help us improve your experience.
Cookie Name | Provider | Duration |
---|---|---|
_clck | 1 Year | |
_clsk | 1 Day | |
_ga | Google Analytics | 1 Year 1 Month 5 Days |
_ga_7W13GPLQ2J | Google Analytics | 1 Year 1 Month 5 Days |
_gat | Google Analytics | 2 Mins |
_gid | Google Analytics | 1 Day |
_landing_page | Shopify | 14 Days |
_orig_referrer | Shopify | 14 Days |
_shopify_s | Shopify | 31 Mins |
_shopify_sa_p | Shopify | 31 Mins |
_shopify_sa_t | Shopify | 31 Mins |
_shopify_y | Shopify | 1 Year |
CLID | 1 Year | |
GLBE_SESS_ID | Global-E | 1 Year 1 Month 5 Days |
MR | 7 Days | |
rbuid | rockerbox | 1 Month |
uuid | rockerbox | 1 Month |
We use these cookies to enhance functionality and personalize content for you. For example, they allow us to remember you when you return to our website or app. If you do not allow these cookies then some or all of these services may not function properly.
Cookie Name | Provider | Duration |
---|---|---|
__cf_bm | Vimeo OTT Services | 30 Mins |
_y2 | Yieldify | 1 Year |
_yi | Yieldify | 1 Year |
_yi_user_id | Yieldify | 30 Days |
_yjsu_yjad | Yieldify | 1 Year |
pixel | Yotpo | 1 Year |
vuid | Vimeo OTT Services | 1 Year 30 Days |
These cookies help us decide which products, services and offers may be relevant for you. We use this data to customize the marketing content you see on websites, apps and social media, and to measure your interactions with that content. We might use these cookies to advertise our products to you when you visit other websites.
Cookie Name | Provider | Duration |
---|---|---|
__kla_id | Klaviyo | 1 Year 1 Month 5 Days |
_fbp | Facebook Ads | 2 Months 29 Days |
_gcl_au | Google Ads | 2 Months 30 Days |
_pin_unauth | Pinterest Ads | 30 Days |
_pin_unauth | Pinterest Ads | 1 Year |
_pinterest_ct_ua | Pinterest Ads | 1 Year |
_tt_enable_cookie | Tiktok Ads | 1 Year 24 Days |
_ttp | Tiktok Ads | 1 Year 24 Days |
_ttp | Tiktok Ads | 1 Year 24 Days |
_uetsid | Microsoft Ads | 1 Day |
_uetvid | Microsoft Ads | 1 Year 24 Days |
A3 | Yahoo | 1 Year |
ANONCHK | 11 Mins | |
ar_debug | Pinterest Ads | 1 Year |
demdex | 5 Months 27 Days | |
dpm | 5 Months 27 Days | |
IDE | Google Ads | 1 Year 30 Days |
IDSYNC | Yahoo | 30 Days |
MR | Microsoft Ads | 7 Days |
MR | Microsoft Ads | 7 Days |
MUID | 1 Year 25 Days | |
MUID | Microsoft Ads | 1 Year 25 Days |
TDCPM | 1 Year | |
TDID | 1 Year | |
test_cookie | Google Ads | 16 Mins |
uid | Criteo Dynamic Retargeting | 1 Year 24 Days |
We process personal data on the following lawful bases:
Where we process personal data on the basis of our legitimate interests, we pursue the following interests: Conducting Surveys, Creating Customer Profiles, Delivering Targeted Ads, Tracking Purchases & Customer Data, and Sending Promotional Communications.
We may send the personal data of individuals in the EEA/UK to third countries, including the United States, where it may be stored or processed, for example on our service providers’ cloud servers. When we transfer personal data, we rely either on Adequacy Decisions as adopted by the European Commission (EC) or the UK Information Commissioner's Office (ICO) on the basis of Article 45 of Regulation (EU) 2016/679 (GDPR), Standard Contractual Clauses (SCCs) issued by the EC or International Data Transfer Agreements (IDTAs) approved by the ICO. Data protection authorities have determined that the SCCs and IDTAs provide sufficient safeguards to protect personal data transferred outside the EEA/UK. You may read more about international data transfer mechanisms at the following links:
Individuals in the EEA/UK have the following rights regarding their personal data. Make a Privacy Request by clicking here. Once you submit a request, we will verify your identity and process your request in most cases within 30 days.
Right to access. You have the right to request a copy of the personal data we hold about you.
Right of portability. You have the right to ask us to transfer your data to another party.
Right to rectification. You have the right to request that we rectify any incorrect information we have about you.
Right of erasure. You have the right to request that we erase (delete) any personal information we hold about you.
Right to withdraw consent. You have the right to withdraw your consent at any time when we rely on your permission to process your personal data.
Right to object. You have the right to object to our use of data about you.
Right to lodge a complaint with a supervisory authority. You have a right to lodge a complaint with a supervisory authority. For more information, you can visit the Information Commissioner’s Office website at https://ico.org.uk/, or see a list of EU Data Protection Authorities at https://www.gdprregister.eu/gdpr/dpa-gdpr/.
Moscot