Moscot Privacy Policy

September 27, 2021

This Privacy Policy sets out how Moscot.com LLC and its subsidiaries and affiliates (“Moscot,” “we,” “us” or “our”) use and protect any personal information we collect when you use our website or purchase our products or services. We may change this Policy from time to time by updating this page. 

Information Collection

Information you provide to us.

We collect information you provide to us directly via our website, such as your email address when you subscribe to our email list, your name and email address when you register an account with us, and your payment information, address, and telephone number when you purchase one of our products. 

If you purchase a product or service from our retail stores, we collect your name, email address, phone number, postal address, payment information, and a record of your purchase.

If you are a representative of one of our wholesale customers, we collect your name, email address, telephone number, and a record of your purchases.

Information collected automatically.

When you visit our website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns. This may include information about your device and browser type, your operating software, your internet service provider, your device’s regional and language settings, and other similar information. This data may include IP address, MAC address, and other device identifiers.

When you are logged in to your account, tracking technologies allow us to connect your website activity to your account. See Use of Cookies below for more information on how we use cookies. 

Use of Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To provide you with information, products, or services that you request from us.

  • To fulfill any other purpose for which you provide it, including customer support requests.

  • If you have an account with Moscot, to provide you with notices about your account. 

  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

  • In any other way we may describe when you provide the information.

  • For any other purpose with your consent.

We may also use your information to contact you about our products and services that may be of interest to you. If you do not want us to use your information in this way, you may unsubscribe from such emails, or let us know at privacy@moscot.com

Sharing of Information 

  • Service Providers. We use service providers to help perform business functions on our behalf. We share personal information we collect with our service providers. Service providers assist us with services such as payment processing, data analytics, marketing and promotional services, website hosting, and technical support. Service Providers are prohibited from using your information for any purpose other than to provide this assistance, although we may permit them to use aggregate information which does not identify you or de-identified data for other purposes.

  • Advertising and Analytics Providers. In addition to service providers, we may share some personal information about our online customers with certain third party ad networks and data analytics providers for business and commercial purposes.

  • Affiliates. We may share your information with our related entities, including our parent and sister companies. For example, we may share your information with our affiliates for customer support, marketing and technical operations.

  • Business Partners. We may share your information with our business partners in connection with offering you co-branded services, selling or distributing our products, or engaging in joint marketing activities. 

Use of Cookies

This site uses cookies, which are small data files placed in your browser by our website. We use first-party cookies to create a better experience for you while you use our website. For example, cookies remember you and prevent you from having to repeatedly login, and they help our website remember the items you’ve added to your cart. These cookies expire after a period of time.

We also allow third party cookies on our website. These cookies are placed there by third parties and are used for analytics and advertising purposes. You can control the use of cookies through your browser settings.

How We Protect Your Information

The security of your personal information is important to us. Moscot has implemented various security features to help prevent any unauthorized release of personal information. Our features include technical and physical security measures to guard against unauthorized access to systems where we store personal data.  When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). Be advised that while Moscot has endeavored to make a secure reliable Site for its users, the privacy and confidentiality of communications transmitted to/from Moscot via this Site or through email cannot be guaranteed. As such, Moscot is not held responsible for the security of any data transmitted via the Internet to/from our website.

The security of your account also depends on keeping your account password confidential and you should not share your account name or password with anyone. If you do share your account information with a third party, they will have access to your account and your personal information.

Updating Your Personal Information

You have the ability to edit or update your personal information held on this site. You may do so by logging into your profile and changing any user information stored on file there. To the extent that such information is stored in our databases, we will respond to your changes as soon as reasonably possible. Please note that although you may delete this information from your profile, the information may remain stored indefinitely in our backup and archival records.  While your personal information is protected as outlined above, we reserve the right to use, transfer, sell, and share aggregated, anonymous data about our users as a group for any business purpose, such as analyzing usage trends and seeking compatible advertisers and partners.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our site. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these sites.

Age Restrictions

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), as we do not collect any information from anyone under 18 years of age. Our website, products and services are all directed to people who are at least 18 years old or older. If you are under the age of 18, please do not submit any personal information through the Site.

Changes to This Policy

Please note that this Privacy Policy may change from time to time. We will post any Policy changes on this page. Each version of this Policy will be identified at the top of the page by its last updated date.

Contact Us

If you have any privacy-related questions, please send them to privacy@moscot.com.





If you have any privacy-related questions, please send them to privacy@moscot.com.

Information for California Residents

This section provides additional information for residents of California under the California Consumer Privacy Act (CCPA). The terms used in this section have the same meaning as in the CCPA. This section does not apply to information that is not considered "personal information," such as anonymous, deidentified, or aggregated information, nor does it apply to publicly available information as defined in the CCPA.

Personal Information Collected in the Last 12 Months

We collect the following categories of personal information about Customers/Patients:

  • Personal Identifiers, including name, email address, postal address, telephone number, and other identifier
  • Online Identifiers, including unique personal identifier, IP address, and customer number
  • Internet Activity, including interactions with websites, apps or ads, email open and click-through rates, browsing history, and search history
  • Commercial and Financial Information, including purchases, other purchasing behavior, and credit card or debit card number
  • Geolocation data
  • Audio information
  • Characteristics of Protected Classifications, including age and sex or gender
  • Medical information

We collect the following categories of personal information about Email Subscribers:

  • Personal Identifiers, including email address, telephone number, and other identifier
  • Online Identifiers, including unique personal identifier
  • Internet Activity, including interactions with websites, apps or ads, email open and click-through rates, browsing history, and search history
  • Characteristics of Protected Classifications, including age

We collect the following categories of personal information about In-Store Customers:

  • Personal Identifiers, including name, email address, postal address, and telephone number
  • Online Identifiers, including unique personal identifier
  • Commercial and Financial Information, including purchases and other purchasing behavior
  • Characteristics of Protected Classifications, including age and sex or gender
  • Medical information

We collect the following categories of personal information about Website Visitors:

  • Personal Identifiers, including name, email address, and postal address
  • Online Identifiers, including unique personal identifier and IP address
  • Internet Activity, including interactions with websites, apps or ads, email open and click-through rates, browsing history, and search history
  • Commercial and Financial Information, including purchases and other purchasing behavior
  • Geolocation data

Sources of Personal Information

We collect personal information about Customers/Patients from the following sources:

  • You (the consumer)
  • Data Analytics Providers
  • Ad Networks

We collect personal information about Email Subscribers from the following sources:

  • You (the consumer)

We collect personal information about In-Store Customers from the following sources:

  • You (the consumer)

We collect personal information about Website Visitors from the following sources:

  • You (the consumer)
  • Data Analytics Providers
  • Ad Networks

Business or Commercial Purposes for Collecting Information

We collect personal information about Customers/Patients for the following business purposes:

  • Provide Products or Services
  • Advertising and Marketing
  • Quality Assurance
  • Security
  • Short-Term Transient Use
  • Audit Current Interactions

We collect personal information about Email Subscribers for the following business purposes:

  • Advertising and Marketing
  • Short-Term Transient Use
  • Audit Current Interactions

We collect personal information about In-Store Customers for the following business purposes:

  • Provide Products or Services
  • Quality Assurance

We collect personal information about Website Visitors for the following business purposes:

  • Advertising and Marketing
  • Short-Term Transient Use
  • Audit Current Interactions

Information Disclosed for Business or Commercial Purposes in the Last 12 Months, and Categories of Parties Disclosed To

Customers/Patients

Personal Information Disclosed Category of Party
Personal Identifiers, including name, email address, postal address, telephone number, and other identifierCommerce Software Tools, Customer Support Tools, Data Analytics Provider, Payment Processors, Service Providers
Online Identifiers, including unique personal identifier, IP address, and customer numberAd Networks, Data Analytics Provider, Sales & Marketing Tools, Service Providers
Internet Activity, including interactions with websites, apps or ads, email open and click-through rates, browsing history, and search historyAd Networks, Data Analytics Provider, Sales & Marketing Tools, Service Providers
Commercial and Financial Information, including purchases, other purchasing behavior, and credit card or debit card numberAd Networks, Data Analytics Provider, Payment Processors, Sales & Marketing Tools, Service Providers
Geolocation dataData Analytics Provider, Service Providers
Audio informationCustomer Support Tools
Characteristics of Protected Classifications, including age and sex or genderData Analytics Provider, Service Providers
Medical informationService Providers

Email Subscribers

Personal Information Disclosed Category of Party
Personal Identifiers, including email address, telephone number, and other identifierService Providers
Online Identifiers, including unique personal identifierService Providers
Internet Activity, including interactions with websites, apps or ads, email open and click-through rates, browsing history, and search historyService Providers
Characteristics of Protected Classifications, including ageService Providers

In-Store Customers

Personal Information Disclosed Category of Party
Personal Identifiers, including name, email address, postal address, and telephone numberService Providers
Online Identifiers, including unique personal identifierService Providers
Commercial and Financial Information, including purchases and other purchasing behaviorService Providers
Characteristics of Protected Classifications, including age and sex or genderService Providers
Medical informationService Providers

Website Visitors

Personal Information Disclosed Category of Party
Personal Identifiers, including name, email address, and postal addressData Analytics Provider, Service Providers
Online Identifiers, including unique personal identifier and IP addressAd Networks, Data Analytics Provider, Sales & Marketing Tools, Service Providers
Internet Activity, including interactions with websites, apps or ads, email open and click-through rates, browsing history, and search historyAd Networks, Data Analytics Provider, Sales & Marketing Tools, Service Providers
Commercial and Financial Information, including purchases and other purchasing behaviorData Analytics Provider
Geolocation dataData Analytics Provider, Service Providers

Information We Share and Categories of Third Parties Shared With

We “share” certain personal information with third party ad networks for purposes of behavioral advertising, as disclosed below. This allows us to show you ads that are more relevant to you. You may opt-out of sharing here.

Customers/Patients

Personal Information Shared Category of Party
Online Identifiers, including unique personal identifierAd Networks
Internet Activity, including interactions with websites, apps or adsAd Networks
Commercial and Financial Information, including purchasesAd Networks

Website Visitors

Personal Information Shared Category of Party
Online Identifiers, including unique personal identifierAd Networks
Internet Activity, including interactions with websites, apps or adsAd Networks

CCPA Rights

Your CCPA rights are described below. You can make a Request to Know or a Request to Delete under the CCPA by submitting a Privacy Request at the top of this page, or by clicking here. Alternatively, you can make a request by calling us toll-free at (855) 905-3460.

Right to Know

You have the right to request to know the following about the personal information we have collected about you in the past 12 months:

  • the categories and specific pieces of personal information we have collected about you
  • the categories of sources from which we collect personal information about you
  • the business and commercial purposes for which we collect personal information
  • the categories of third parties with whom we share the information
  • the categories of personal information about you that we disclosed for a business purpose, and the categories of third parties to whom we disclosed that information for a business purpose

If you make a Request to Know more than twice in a 12-month period, we may require you to pay a small fee for this service.

Right to Delete

You have the right to request that we delete any personal information about you that you have provided to us. We will permanently delete from our records any personal information that is not necessary for our business operations and direct our service providers to do the same.

We consider information to be necessary for our business operations if it is used to:

  • Complete an obligation to you that you have requested
  • Detect and resolve issues related to security or functionality
  • Comply with legal obligations

Right to Non-Discrimination

If you exercise your CCPA consumer rights:

  • We will not deny goods or services to you
  • We will not charge you different prices or rates for goods or services, including through the use of discounts or other benefits or penalties
  • We will not provide a different level or quality of goods or services to you

Right to Opt-Out

You have the right to opt-out of the sale of your personal information.

We do not sell any personal information to any third parties.

Request Verification

Before we can respond to any CCPA requests, we will need to verify that you are the consumer who is the subject of the CCPA request. Verification is important for preventing fraudulent requests and identity theft.

The verification process depends on which type of request you make and how you make it. Typically, identity verification will require you to confirm certain information about yourself based on information we have already collected. For example, we will ask you to verify that you have access to the email address we have on file for you. If we cannot verify your identity based on our records, we cannot fulfill your CCPA request.

For a request that seeks specific personal information, we ask that you sign a declaration stating that you are the consumer whose personal information is the subject of the request, as required by the CCPA.

In some cases, we may have no reasonable method by which we can verify a consumer's identity. For example:

  • If a consumer submits a request but we have not collected any personal information about that consumer, we cannot verify the request.
  • If the only data we have collected about a consumer is gathered through website cookies (i.e., the consumer visited our website but had no other interaction with us), we are unable to reasonably associate a requester with any data collected; therefore, we cannot verify the request.

Authorized Agent

A California resident's authorized agent may submit a Request to Know or a Request to Delete under the CCPA by emailing us at privacy@moscot.com. Requests submitted by an authorized agent will still require verification of the person who is the subject of the request in accordance with the process described above. We will also ask for proof that the person who is the subject of the request authorized an agent to submit a privacy request on their behalf. An authorized agent that has power of attorney pursuant to California Probate Code section 4121 to 4130 must submit proof of statutory power of attorney, but consumer verification is not required.

If you have trouble accessing this notice, please contact us at privacy@moscot.com.

Contact Us

If you have any privacy-related questions, please send them to privacy@moscot.com.