Privacy Policy

Moscot Privacy Policy

September 27, 2021

This Privacy Policy sets out how Moscot.com LLC and its subsidiaries and affiliates (“Moscot,” “we,” “us” or “our”) use and protect any personal information we collect when you use our website or purchase our products or services. We may change this Policy from time to time by updating this page.

Information Collection

Information you provide to us.

We collect information you provide to us directly via our website, such as your email address when you subscribe to our email list, your name and email address when you register an account with us, and your payment information, address, and telephone number when you purchase one of our products.

If you purchase a product or service from our retail stores, we collect your name, email address, phone number, postal address, payment information, and a record of your purchase.

If you are a representative of one of our wholesale customers, we collect your name, email address, telephone number, and a record of your purchases.

Information collected automatically.

When you visit our website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns. This may include information about your device and browser type, your operating software, your internet service provider, your device’s regional and language settings, and other similar information. This data may include IP address, MAC address, and other device identifiers.

When you are logged in to your account, tracking technologies allow us to connect your website activity to your account. See Use of Cookies below for more information on how we use cookies.

Use of Information

We use information that we collect about you or that you provide to us, including any personal information:

To provide you with information, products, or services that you request from us.
To fulfill any other purpose for which you provide it, including customer support requests.
If you have an account with Moscot, to provide you with notices about your account.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

We may also use your information to contact you about our products and services that may be of interest to you. If you do not want us to use your information in this way, you may unsubscribe from such emails, or let us know at privacy@moscot.com.

Sharing of Information

Service Providers. We use service providers to help perform business functions on our behalf. We share personal information we collect with our service providers. Service providers assist us with services such as payment processing, data analytics, marketing and promotional services, website hosting, and technical support. Service Providers are prohibited from using your information for any purpose other than to provide this assistance, although we may permit them to use aggregate information which does not identify you or de-identified data for other purposes.
Advertising and Analytics Providers. In addition to service providers, we may share some personal information about our online customers with certain third party ad networks and data analytics providers for business and commercial purposes.
Affiliates. We may share your information with our related entities, including our parent and sister companies. For example, we may share your information with our affiliates for customer support, marketing and technical operations.
Business Partners. We may share your information with our business partners in connection with offering you co-branded services, selling or distributing our products, or engaging in joint marketing activities.

Use of Cookies

This site uses cookies, which are small data files placed in your browser by our website. We use first-party cookies to create a better experience for you while you use our website. For example, cookies remember you and prevent you from having to repeatedly login, and they help our website remember the items you’ve added to your cart. These cookies expire after a period of time.

We also allow third party cookies on our website. These cookies are placed there by third parties and are used for analytics and advertising purposes. You can control the use of cookies through your browser settings.

How We Protect Your Information

The security of your personal information is important to us. Moscot has implemented various security features to help prevent any unauthorized release of personal information. Our features include technical and physical security measures to guard against unauthorized access to systems where we store personal data. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). Be advised that while Moscot has endeavored to make a secure reliable Site for its users, the privacy and confidentiality of communications transmitted to/from Moscot via this Site or through email cannot be guaranteed. As such, Moscot is not held responsible for the security of any data transmitted via the Internet to/from our website.

The security of your account also depends on keeping your account password confidential and you should not share your account name or password with anyone. If you do share your account information with a third party, they will have access to your account and your personal information.

Updating Your Personal Information

You have the ability to edit or update your personal information held on this site. You may do so by logging into your profile and changing any user information stored on file there. To the extent that such information is stored in our databases, we will respond to your changes as soon as reasonably possible. Please note that although you may delete this information from your profile, the information may remain stored indefinitely in our backup and archival records. While your personal information is protected as outlined above, we reserve the right to use, transfer, sell, and share aggregated, anonymous data about our users as a group for any business purpose, such as analyzing usage trends and seeking compatible advertisers and partners.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our site. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these sites.

Age Restrictions

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), as we do not collect any information from anyone under 18 years of age. Our website, products and services are all directed to people who are at least 18 years old or older. If you are under the age of 18, please do not submit any personal information through the Site.

Changes to This Policy

Please note that this Privacy Policy may change from time to time. We will post any Policy changes on this page. Each version of this Policy will be identified at the top of the page by its last updated date.

If you have any privacy-related questions, please send them to privacy@moscot.com.

If you have any privacy-related questions, please send them to privacy@moscot.com.

Information we collect

Information you provide to us

We collect the personal information you provide to us when you make in-store purchases. The categories of information we may collect include:

Personal Identifiers, including name, email address, postal address, and telephone number
Commercial and Financial Information, including purchases
Characteristics of Protected Classifications, including age and sex or gender
Medical, including medical information

We collect the personal information you provide to us when you visit our website, sign up for email, purchase our products or get an eye exam. The categories of information we may collect include:

Personal Identifiers, including name, email address, postal address, and telephone number
Commercial and Financial Information, including purchases and credit card or debit card number
Characteristics of Protected Classifications, including age and sex or gender
Medical, including medical information

We collect the personal information you provide to us when you use and communicate with us about our services. The categories of information we may collect include:

Personal Identifiers, including name, email address, postal address, and telephone number
Commercial and Financial Information, including purchases

To the extent we process deidentified personal information, we will make no attempt to reidentify such data.

Information collected automatically

We automatically collect internet or other electronic information about you when you visit our website, such as IP address, browsing history and interactions with our website. We also collect geolocation data. This data may be collected using browser cookies and other unique personal identifiers.

Opt-Out Preference Signals. Your browser settings may allow you to automatically transmit the Global Privacy Control (GPC) signal to online services you visit. When we detect such signal, we place a U.S. Privacy String setting in your browser so that any third party who respects that signal will not track your activity on our website. GPC is supported by certain internet browsers or as a browser extension. You can find out how to enable GPC here.

Information from other sources

We may collect personal information about you from third-party sources, including Ad Networks, Data Analytics Providers, and Recruitment Service.

How long we keep your data

We do not retain data for any longer than is necessary for the purposes described in this Policy.

We generally retain data according to the guidelines below.

Type of Data	Retention Period
Cookies and online data we collect while you use our website, including Online Identifiers, Internet Activity	This data is all anonymous data.
Data we collect in order to process and ship orders you place with us, including Internet Activity, Name, Email address, Postal address, Telephone number, Geolocation data, Purchases, Medical information, Credit card or debit card number	We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and this is forever currently. We don't delete anything at this time.
Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Telephone number, Purchases	We keep customer feedback and correspondence with our customer service to help us respond to any questions or complaints - this is currently forever. We have no deletion set up for this at this time.
Data we collect when you sign up for promotional and marketing communications, including Email address, Telephone number, Geolocation data, Purchases, Age, Sex or gender	Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We will further retain a record of any opt-outs in order to prevent sending you future communications.
Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, Purchases	We retain review, survey, and feedback data forever currently, following your last contact with us.
Data we collect in connection with privacy requests, including Name, Email address	We retain records related to privacy requests for a minimum of 24 months following the completion of the request.
Data we collect for security purposes, including Name, Email address	We retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures.

How we share and disclose information

Information Disclosed for Business or Commercial Purposes in the Last 12 Months, and Categories of Parties Disclosed To

We may disclose the following personal information about you when you make in-store purchases:

Personal Information Disclosed	Recipient (by Category)
Personal Identifiers	Commerce Software Tools and Service Providers
Commercial and Financial Information	Commerce Software Tools

We may disclose the following personal information about you when you visit our website, sign up for email, purchase our products or get an eye exam:

Personal Information Disclosed	Recipient (by Category)
Personal Identifiers	Commerce Software Tools, Service Providers, Data Analytics Providers, Payment Processors, and Customer Support Tools
Online Identifiers	Ad Networks, Service Providers, Data Analytics Providers, and Commerce Software Tools
Internet Activity	Ad Networks, Data Analytics Providers, Service Providers, and Commerce Software Tools
Commercial and Financial Information	Ad Networks, Service Providers, Data Analytics Providers, Payment Processors, and Commerce Software Tools
Geolocation Information	Data Analytics Providers, Service Providers, and Commerce Software Tools
Characteristics of Protected Classifications	Data Analytics Providers
Medical	Service Providers and Commerce Software Tools

We may disclose the following personal information about you when you use and communicate with us about our services:

Personal Information Disclosed	Recipient (by Category)

California Privacy Notice (CCPA)

This section provides additional information for California residents under the California Consumer Privacy Act (CCPA). The terms used in this section have the same meaning as in the CCPA. This section does not apply to information that is not considered "personal information," such as anonymous, deidentified, or aggregated information, nor does it apply to publicly available information as defined in the CCPA.

Collection and Disclosure of Personal Information

The personal information we collect is described above in Information we collect. The personal information we disclose for business or commercial purposes is described above in How we share and disclose information. The length of time for which we retain personal information is described above in How long we keep your data.

Business and Commercial Purposes for Collection

We collect personal information for the following business purposes:

Conducting Surveys
Creating Customer Profiles
Delivering Targeted Ads
Sending Promotional Communications
Tracking Purchases & Customer Data

We also "share" and "sell" (as defined in the CCPA) personal information for commercial purposes, including to advertise and market our products.

Information “Sharing” and “Selling”

We “share” certain personal information with third party ad networks for purposes of behavioral advertising, including: Commercial and Financial Information, Internet Activity, and Online Identifiers. This allows us to show you ads that are more relevant to you.

We use third party data analytics providers and this may be considered a “sale” of information under the CCPA.

You may opt-out of these data practices here.

CCPA Rights

Your CCPA rights are described below. You can make a Request to Know or a Request to Delete under the CCPA by submitting a Privacy Request at the top of this page, or by clicking here. Alternatively, you can make a request by calling us toll-free at (855) 905-3460.

Right to Know

You have the right to request to know the following about the personal information we have collected about you in the past 12 months:

the categories and specific pieces of personal information we have collected about you
the categories of sources from which we collect personal information about you
the business and commercial purposes for which we collect personal information
the categories of third parties with whom we share the information
the categories of personal information about you that we disclosed for a business purpose, and the categories of third parties to whom we disclosed that information for a business purpose

The information we would provide to you in response to a Request to Know Categories is contained in this Privacy Notice. To access the specific personal information we have about you, submit a Request to Know via the link above. If you make a Request to Know more than twice in a 12-month period, we may require you to pay a small fee for this service.

Right to Delete

You have the right to request that we delete any personal information about you that you have provided to us. We will permanently delete from our records any personal information that is not necessary for our business operations and direct our service providers to do the same.

We consider information to be necessary for our business operations if it is used to:

Complete an obligation to you that you have requested
Detect and resolve issues related to security or functionality
Comply with legal obligations
Enable solely internal uses

Right to Non-Discrimination

If you exercise your CCPA consumer rights:

We will not deny goods or services to you
We will not charge you different prices or rates for goods or services, including through the use of discounts or other benefits or penalties
We will not provide a different level or quality of goods or services to you

Right to Opt-Out

You have the right to opt-out of any selling and sharing of your personal information.

You may exercise your right to opt-out here.

Request Verification

Before we can respond to a Request to Know or Request to Delete, we will need to verify that you are the consumer who is the subject of the CCPA request. Verification is important for preventing fraudulent requests and identity theft. Requests to Opt-Out do not require verification.

Typically, identity verification will require you to confirm certain information about yourself based on information we have already collected. For example, we will ask you to verify that you have access to the email address we have on file for you. If we cannot verify your identity based on our records, we cannot fulfill your CCPA request.

For a request that seeks specific personal information, we ask that you sign a declaration stating that you are the consumer whose personal information is the subject of the request, as required by the CCPA.

In some cases, we may have no reasonable method by which we can verify a consumer's identity. For example:

If a consumer submits a request but we have not collected any personal information about that consumer, we cannot verify the request.
If the only data we have collected about a consumer is gathered through website cookies (i.e. the consumer visited our website but had no other interaction with us), we are unable to reasonably associate a requester with any data collected; therefore, we cannot verify the request.

Authorized Agent

A California resident's authorized agent may submit a Request to Know or a Request to Delete under the CCPA by emailing us at privacy@moscot.com. Requests submitted by an authorized agent will still require verification of the person who is the subject of the request in accordance with the process described above. We will also ask for proof that the person who is the subject of the request authorized an agent to submit a privacy request on their behalf. An authorized agent that has power of attorney pursuant to California Probate Code section 4121 to 4130 must submit proof of statutory power of attorney, but consumer verification is not required.

If you have trouble accessing this notice, please contact us at privacy@moscot.com.

Contact Us

If you have any privacy-related questions, please send them to privacy@moscot.com.

Virginia Privacy Notice (VCDPA)

This section provides additional information for Virginia residents under the Virginia Consumer Data Protection Act (VCDPA). The terms used in this section have the same meaning as in the VCDPA. This section does not apply to information that is not considered "personal data," such as deidentified or publicly available information as defined in the VCDPA.

Collection and Disclosure of Personal Information

The personal data we collect is described above in Information we collect. The personal data we disclose to third parties and the categories of third parties to whom we disclose personal data is described above in How we share and disclose information. The length of time for which we retain personal information is described above in How long we keep your data.

Purposes for Processing

We process personal information for the following purposes:

Conducting Surveys
Creating Customer Profiles
Delivering Targeted Ads
Sending Promotional Communications
Tracking Purchases & Customer Data

Data “Selling” and Targeted Advertising

We process personal data for purposes of targeted advertising (as defined in the VCDPA), including online identifiers and internet activity. This allows us to show you ads that are more relevant to you.

You may opt-out of these data practices here.

Profiling

The VCDPA gives consumers the right to opt out of automated profiling that produces legal or similarly significant effects, such as approval for a loan, employment, or insurance.

We do not profile consumers in furtherance of decisions that produce legal or similarly significant effects.

VCDPA Rights

Your VCDPA rights are described below. You can make a Privacy Request by clicking the link at the top of this page, or by clicking here. Alternatively, you can make a request by calling us toll-free at (855) 905-3460.

Right to Access

You have the right to confirm whether we are processing personal data about you and to access such data. Where processing is carried out by automated means, you have a right to receive a copy of your personal data in a portable and readily usable format that allows you to transmit your data to another controller.

If you make a Request to Know more than twice in a 12-month period, we may require you to pay a small fee for this service.

Right to Delete

You have the right to request that we delete any personal data provided by or obtained about you. We will permanently delete any such personal data from our records and direct our processors to do the same. However, we may retain your personal data if it is necessary for certain purposes, including the following:

To comply with legal obligations
To comply with an official investigation or cooperate with law-enforcement agencies
To establish or defend legal claims
To complete an obligation to you that you have requested
To respond to security incidents, fraud, harassment, and other similar activity
To identify and repair technical errors
To conduct internal research to develop, improve, and repair our products and services
For internal operations that are reasonably aligned with your expectations

Any personal data retained for these purposes will not be processed for other purposes.

Right to Non-Discrimination

If you exercise your VCDPA consumer rights:

We will not deny goods or services to you
We will not charge you different prices or rates for goods or services
We will not provide a different level or quality of goods or services to you

However, we may offer a different price, rate, level, quality, or selection of products or services if your personal data is required in order to provide those products or services and you have exercised your right to opt out, or the offer is related to a voluntary loyalty or rewards program.

Right to Opt-Out

You have the right to opt-out of any selling of your personal data, processing of your personal data for purposes of targeted advertising, or profiling in furtherance of decisions that produce legal or similarly significant effects for you.

You may exercise your right to opt-out here.

Right to Correct

You have the right to correct inaccuracies in your personal data, taking into account the nature of the data and our purposes for processing it.

Right to Appeal

If we decline to take action in response to any of your privacy requests, you have the right to appeal that decision within a reasonable amount of time.

If you believe your rights have been violated and you are not able to resolve the issue directly with us, you may file a complaint with the Virginia Attorney General’s Office.

Notice of Financial Incentive

Consumers who sign up for our marketing emails and or marketing sms texts will receive a 10% discount on their first purchase. A consumer provides their email address and or phone number and consents to receive emails and or texts in exchange for a 10% discount provided via coupon code. To opt in, a consumer must enter their email address and or phone number into the form and submit it to us. A consumer may unsubscribe from our marketing emails by using the unsubscribe link in the marketing email footer at any time. Also a consumer may unsubscribe from our sms texts by texting the word "stop" back to us to unsubscribe at any time. No real reasoning as to why we use 10% off; but it's the least amount of discount we feel we can provide in exchange for the customer data.

EEA/UK Privacy Notice (GDPR)

This section provides additional information for people in the European Economic Area (EEA) or United Kingdom (UK). The terms used in this section have the same meaning as in the General Data Protection Regulation and the UK Data Protection Act (GDPR). The term “personal information” as used in this notice has the same meaning as “personal data” in the GDPR.

Collection and Disclosure of Personal Data

The personal data we collect is described above in Information we collect. The personal data we disclose for business or commercial purposes is described above in How we share and disclose information. The length of time for which we retain personal data is described above in How long we keep your data.

We may disclose your personal information to the following third party controllers for business purposes: Shopify. To understand how these parties handle your data, please refer to their respective privacy policies.

Lawful Bases and Legitimate Interests

We process personal data on the following lawful bases:

Complying with legal obligations
Fulfilling contracts
Consent
Legitimate interests

Where we process personal data on the basis of our legitimate interests, we pursue the following interests: Conducting Surveys, Creating Customer Profiles, Delivering Targeted Ads, Tracking Purchases & Customer Data, and Sending Promotional Communications.

International Data Transfers

We may send the personal data of individuals in the EEA/UK to third countries, including the United States, where it may be stored or processed, for example on our service providers’ cloud servers. When we transfer personal data, we rely either on Adequacy Decisions as adopted by the European Commission (EC) on the basis of Article 45 of Regulation (EU) 2016/679 (GDPR), Standard Contractual Clauses (SCCs) issued by the EC or International Data Transfer Agreements (IDTAs) approved by the UK Information Commissioner’s Office. Data protection authorities have determined that the SCCs and IDTAs provide sufficient safeguards to protect personal data transferred outside the EEA/UK. You may read more about the SCCs and IDTAs at the following links:

Privacy Rights

Individuals in the EEA/UK have the following rights regarding their personal data. You can exercise your rights using the request form at the top of this page, or by clicking here. Once you submit a request, we will verify your identity and process your request in most cases within 30 days.

Right to access. You have the right to request a copy of the personal data we hold about you.

Right of portability. You have the right to ask us to transfer your data to another party.

Right to rectification. You have the right to request that we rectify any incorrect information we have about you.

Right of erasure. You have the right to request that we erase (delete) any personal information we hold about you.

Right to lodge a complaint with a supervisory authority. You have a right to lodge a complaint with a supervisory authority. For more information, you can visit the Information Commissioner’s Office website at https://ico.org.uk/, or see a list of EU Data Protection Authorities at https://www.gdprregister.eu/gdpr/dpa-gdpr/.

Inquiries

Controller contact information

Moscot

privacy@moscot.com