Moscot Privacy Policy

September 27, 2021

This Privacy Policy sets out how Moscot.com LLC and its subsidiaries and affiliates (“Moscot,” “we,” “us” or “our”) use and protect any personal information we collect when you use our website or purchase our products or services. We may change this Policy from time to time by updating this page. 

Information Collection

Information you provide to us.

We collect information you provide to us directly via our website, such as your email address when you subscribe to our email list, your name and email address when you register an account with us, and your payment information, address, and telephone number when you purchase one of our products. 

If you purchase a product or service from our retail stores, we collect your name, email address, phone number, postal address, payment information, and a record of your purchase.

If you are a representative of one of our wholesale customers, we collect your name, email address, telephone number, and a record of your purchases.

Information collected automatically.

When you visit our website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns. This may include information about your device and browser type, your operating software, your internet service provider, your device’s regional and language settings, and other similar information. This data may include IP address, MAC address, and other device identifiers.

When you are logged in to your account, tracking technologies allow us to connect your website activity to your account. See Use of Cookies below for more information on how we use cookies. 

Use of Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To provide you with information, products, or services that you request from us.

  • To fulfill any other purpose for which you provide it, including customer support requests.

  • If you have an account with Moscot, to provide you with notices about your account. 

  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

  • In any other way we may describe when you provide the information.

  • For any other purpose with your consent.

We may also use your information to contact you about our products and services that may be of interest to you. If you do not want us to use your information in this way, you may unsubscribe from such emails, or let us know at privacy@moscot.com

Sharing of Information 

  • Service Providers. We use service providers to help perform business functions on our behalf. We share personal information we collect with our service providers. Service providers assist us with services such as payment processing, data analytics, marketing and promotional services, website hosting, and technical support. Service Providers are prohibited from using your information for any purpose other than to provide this assistance, although we may permit them to use aggregate information which does not identify you or de-identified data for other purposes.

  • Advertising and Analytics Providers. In addition to service providers, we may share some personal information about our online customers with certain third party ad networks and data analytics providers for business and commercial purposes.

  • Affiliates. We may share your information with our related entities, including our parent and sister companies. For example, we may share your information with our affiliates for customer support, marketing and technical operations.

  • Business Partners. We may share your information with our business partners in connection with offering you co-branded services, selling or distributing our products, or engaging in joint marketing activities. 

Use of Cookies

This site uses cookies, which are small data files placed in your browser by our website. We use first-party cookies to create a better experience for you while you use our website. For example, cookies remember you and prevent you from having to repeatedly login, and they help our website remember the items you’ve added to your cart. These cookies expire after a period of time.

We also allow third party cookies on our website. These cookies are placed there by third parties and are used for analytics and advertising purposes. You can control the use of cookies through your browser settings.

How We Protect Your Information

The security of your personal information is important to us. Moscot has implemented various security features to help prevent any unauthorized release of personal information. Our features include technical and physical security measures to guard against unauthorized access to systems where we store personal data.  When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). Be advised that while Moscot has endeavored to make a secure reliable Site for its users, the privacy and confidentiality of communications transmitted to/from Moscot via this Site or through email cannot be guaranteed. As such, Moscot is not held responsible for the security of any data transmitted via the Internet to/from our website.

The security of your account also depends on keeping your account password confidential and you should not share your account name or password with anyone. If you do share your account information with a third party, they will have access to your account and your personal information.

Updating Your Personal Information

You have the ability to edit or update your personal information held on this site. You may do so by logging into your profile and changing any user information stored on file there. To the extent that such information is stored in our databases, we will respond to your changes as soon as reasonably possible. Please note that although you may delete this information from your profile, the information may remain stored indefinitely in our backup and archival records.  While your personal information is protected as outlined above, we reserve the right to use, transfer, sell, and share aggregated, anonymous data about our users as a group for any business purpose, such as analyzing usage trends and seeking compatible advertisers and partners.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our site. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these sites.

Age Restrictions

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), as we do not collect any information from anyone under 18 years of age. Our website, products and services are all directed to people who are at least 18 years old or older. If you are under the age of 18, please do not submit any personal information through the Site.

Changes to This Policy

Please note that this Privacy Policy may change from time to time. We will post any Policy changes on this page. Each version of this Policy will be identified at the top of the page by its last updated date.

Contact Us

If you have any privacy-related questions, please send them to privacy@moscot.com.





If you have any privacy-related questions, please send them to privacy@moscot.com.

Information we collect

Information you provide to us

We collect the personal information you provide to us when you make in-store purchases. The categories of information we may collect include:

  • Personal Identifiers, including name, email address, postal address, and telephone number
  • Commercial and Financial Information, including purchases
  • Characteristics of Protected Classifications, including sex or gender and age
  • Medical, including medical information

We collect the personal information you provide to us when you visit our website, sign up for email, purchase our products or get an eye exam. The categories of information we may collect include:

  • Characteristics of Protected Classifications, including sex or gender and age
  • Personal Identifiers, including name, postal address, telephone number, and email address
  • Medical, including medical information
  • Commercial and Financial Information, including purchases and credit card or debit card number

We collect the personal information you provide to us when you use and communicate with us about our services. The categories of information we may collect include:

  • Personal Identifiers, including postal address, email address, telephone number, and name
  • Commercial and Financial Information, including purchases

Information collected automatically

We automatically collect internet or other electronic information about you when you visit our website, such as IP address, browsing history and interactions with our website. We also collect geolocation data. This data may be collected using browser cookies and other unique personal identifiers.

Do Not Track. Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. When we detect a Do Not Track signal, we place a U.S. Privacy String setting in your browser so that any third party who respects that signal will not track your activity on our website. We also respect the Global Privacy Control (GPC) signal, a user-enabled global privacy control that opts you out of the sale of personal information. GPC is supported by certain internet browsers or as a browser extension.

How long we keep your data

We do not retain data for any longer than is necessary for the purposes described in this Policy.

How we share and disclose information

Information Disclosed for Business or Commercial Purposes in the Last 12 Months, and Categories of Parties Disclosed To

We may disclose the following personal information about you when you make in-store purchases:

Personal Information Disclosed Recipient (by Category)
Personal Identifiers Service Providers
Commercial and Financial Information Service Providers
Characteristics of Protected Classifications Service Providers
Online Identifiers Service Providers

We may disclose the following personal information about you when you visit our website, sign up for email, purchase our products or get an eye exam:

Personal Information Disclosed Recipient (by Category)
Personal Identifiers Commerce Software Tools, Service Providers, Data Analytics Providers, Payment Processors, and Customer Support Tools
Commercial and Financial Information Ad Networks, Service Providers, Data Analytics Providers, and Payment Processors
Online Identifiers Ad Networks, Service Providers, and Data Analytics Providers
Internet Activity Ad Networks, Data Analytics Providers, and Service Providers
Medical Service Providers
Geolocation Information Data Analytics Providers and Service Providers
Characteristics of Protected Classifications Data Analytics Providers and Service Providers

We may disclose the following personal information about you when you use and communicate with us about our services:

Personal Information Disclosed Recipient (by Category)

California Privacy Notice (CCPA)

This section provides additional information for California residents under the California Consumer Privacy Act (CCPA). The terms used in this section have the same meaning as in the CCPA. This section does not apply to information that is not considered "personal information," such as anonymous, deidentified, or aggregated information, nor does it apply to publicly available information as defined in the CCPA.

Collection and Disclosure of Personal Information

The personal information we collect is described above in Information we collect. The personal information we disclose for business or commercial purposes is described above in How we share and disclose information. The length of time for which we retain personal information is described above in How long we keep your data.

Business and Commercial Purposes for Collection

We collect personal information for the following business purposes:

  • Advertising and Marketing
  • Audit Current Interactions
  • Provide Products or Services
  • Quality Assurance
  • Security
  • Short-Term Transient Use

We also "share" and "sell" (as defined in the CCPA) personal information for commercial purposes, including to advertise and market our products.

Information “Sharing” and “Selling”

We “share” certain personal information with third party ad networks for purposes of behavioral advertising, including: Commercial and Financial Information, Internet Activity, and Online Identifiers. This allows us to show you ads that are more relevant to you.

We use third party data analytics providers and this may be considered a “sale” of information under the CCPA.

You may opt-out of these data practices here.

CCPA Rights

Your CCPA rights are described below. You can make a Request to Know or a Request to Delete under the CCPA by submitting a Privacy Request at the top of this page, or by clicking here. Alternatively, you can make a request by calling us toll-free at (855) 905-3460.

Right to Know

You have the right to request to know the following about the personal information we have collected about you in the past 12 months:

  • the categories and specific pieces of personal information we have collected about you
  • the categories of sources from which we collect personal information about you
  • the business and commercial purposes for which we collect personal information
  • the categories of third parties with whom we share the information
  • the categories of personal information about you that we disclosed for a business purpose, and the categories of third parties to whom we disclosed that information for a business purpose

If you make a Request to Know more than twice in a 12-month period, we may require you to pay a small fee for this service.

Right to Delete

You have the right to request that we delete any personal information about you that you have provided to us. We will permanently delete from our records any personal information that is not necessary for our business operations and direct our service providers to do the same.

We consider information to be necessary for our business operations if it is used to:

  • Complete an obligation to you that you have requested
  • Detect and resolve issues related to security or functionality
  • Comply with legal obligations
  • Enable solely internal uses

Right to Non-Discrimination

If you exercise your CCPA consumer rights:

  • We will not deny goods or services to you
  • We will not charge you different prices or rates for goods or services, including through the use of discounts or other benefits or penalties
  • We will not provide a different level or quality of goods or services to you

Right to Opt-Out

You have the right to opt-out of any selling and sharing of your personal information.

You may exercise your right to opt-out here.

Request Verification

Before we can respond to a Request to Know or Request to Delete, we will need to verify that you are the consumer who is the subject of the CCPA request. Verification is important for preventing fraudulent requests and identity theft. Requests to Opt-Out do not require verification.

Typically, identity verification will require you to confirm certain information about yourself based on information we have already collected. For example, we will ask you to verify that you have access to the email address we have on file for you. If we cannot verify your identity based on our records, we cannot fulfill your CCPA request.

For a request that seeks specific personal information, we ask that you sign a declaration stating that you are the consumer whose personal information is the subject of the request, as required by the CCPA.

In some cases, we may have no reasonable method by which we can verify a consumer's identity. For example:

  • If a consumer submits a request but we have not collected any personal information about that consumer, we cannot verify the request.
  • If the only data we have collected about a consumer is gathered through website cookies (i.e. the consumer visited our website but had no other interaction with us), we are unable to reasonably associate a requester with any data collected; therefore, we cannot verify the request.

Authorized Agent

A California resident's authorized agent may submit a Request to Know or a Request to Delete under the CCPA by emailing us at privacy@moscot.com. Requests submitted by an authorized agent will still require verification of the person who is the subject of the request in accordance with the process described above. We will also ask for proof that the person who is the subject of the request authorized an agent to submit a privacy request on their behalf. An authorized agent that has power of attorney pursuant to California Probate Code section 4121 to 4130 must submit proof of statutory power of attorney, but consumer verification is not required.

If you have trouble accessing this notice, please contact us at privacy@moscot.com.

Contact Us

If you have any privacy-related questions, please send them to privacy@moscot.com.

EEA/UK Privacy Notice (GDPR)

This section provides additional information for people in the European Economic Area (EEA) or United Kingdom (UK). ​​The terms used in this section have the same meaning as in the General Data Protection Regulation and the UK Data Protection Act (GDPR). The term “personal information” as used in this notice has the same meaning as “personal data” in the GDPR.

Collection and Disclosure of Personal Data

The personal data we collect is described above in Information we collect. The personal data we disclose for business or commercial purposes is described above in How we share and disclose information. The length of time for which we retain personal data is described above in How long we keep your data.

Lawful Bases and Legitimate Interests

We process personal data on the following lawful bases:

  • Complying with legal obligations
  • Fulfilling contracts
  • Consent
  • Legitimate interests

International Data Transfers

We may send the personal data of individuals in the EEA/UK to third countries, including the United States, where it may be stored or processed, for example on our service providers’ cloud servers. When we transfer personal data, we rely either on Adequacy Decisions as adopted by the European Commission (EC) on the basis of Article 45 of Regulation (EU) 2016/679 (GDPR), Standard Contractual Clauses (SCCs) issued by the EC or International Data Transfer Agreements (IDTAs) approved by the UK Information Commissioner’s Office. Data protection authorities have determined that the SCCs and IDTAs provide sufficient safeguards to protect personal data transferred outside the EEA/UK. You may read more about the SCCs and IDTAs at the following links:

Privacy Rights

Individuals in the EEA/UK have the following rights regarding their personal data. You can exercise your rights using the request form at the top of this page, or by clicking here. Once you submit a request, we will verify your identity and process your request in most cases within 30 days.

Right to access. You have the right to request a copy of the personal data we hold about you.

Right of portability. You have the right to ask us to transfer your data to another party.

Right to rectification. You have the right to request that we rectify any incorrect information we have about you.

Right of erasure. You have the right to request that we erase (delete) any personal information we hold about you.

Right to lodge a complaint with a supervisory authority. You have a right to lodge a complaint with a supervisory authority. For more information, you can visit the Information Commissioner’s Office website at https://ico.org.uk/, or see a list of EU Data Protection Authorities at https://www.gdprregister.eu/gdpr/dpa-gdpr/.

Inquiries

Controller contact information

Moscot

privacy@moscot.com